Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
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In stock merchandise is usually processed and shipped within three business days. FloralRhino.com will let you know by a follow up email message if the merchandise you have selected is currently not in stock and provide an expected shipping time.
All orders are subject to credit approval.
You may choose the following shipping methods; Ground UPS, UPS 3 Day Select, or UPS 2nd Day Air. All shipping rates will be displayed during the shopping cart process. - Privacy & Security
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To Read FloralRhino.com's entire privacy policy click here. - We collect information from you when you place an order or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Any of the information we collect from you may be used in one of the following ways:
To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To administer a contest, promotion, survey or other site feature.
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, etc.) will not be stored on our servers. - Returns & Replacements
- We want you to love your purchases. If you are not completely satisfied, you may return or exchange the item within 30 days of the sale. You must have the original receipt and item(s) must be in its original packaging and in perfect, unused condition.
In the case of goods damaged upon receipt, or mismanaged items, Floral Rhino will provide a postage paid return label. - Ordering
- You will receive an order confirmation email at the email address you provide. Print and save both for your records, as they include an order number that you can use to check the status of your order
You must create an account to review your order(s) or make changes to your account. - Payment, Pricing & Promotions
- FloralRhino.com receives and processes payment via PayPal exclusively. PayPal is a service that enables you to pay, without revealing your financial information. To make payment via PayPal, a PayPal account must be created. This account is free and provides secure payment used by millions worldwide.
Click Here to learn more about how PayPal protects your financial information.
Promotional discounts, vouchers and delivery charges will be applied at the checkout page
If your basket includes items with more than one promotional offer, you may be asked to select the discount you would like to apply to your order
If your order is subject to a 'free gift with purchase' offer, please note that this will be sent out automatically with your order and will not show as itemized in the checkout, or on your invoice. Also please note that free gift is subject to availability - Viewing Orders
- You may view your past and current orders by logging into your account HERE, and going to My Orders. Online purchases made via guest accounts cannot be viewed via My Account, but may be viewed via the link sent with your confirmation email.
- Package tracking can be viewed in My Orders/ About This Order/ Track Shipment. Package Tracking is provided by UPS. If no tracking information is available, please wait 24 hrs and try again.
- Updating Account Information
- Making changes to your account is easy. Just log in at www.floralrhino.com with your username (email address) and password, and go to Account Information.
If you have forgotten your password, enter your email and choose "Forgot Password?" and we will send a new password to your account email.